Public Service Announcement-Disney

If you are a Disney person at all you are familiar with the fact that Walt DisneyWorld has been renovating Fantasyland since last winter.  Portions have been reopened already with the rest to follow shortly.  Highly anticipated is the opening of the new Be Our Guest restaurant in what will be Beast's castle.  The ability to make a reservation for BOG opened up yesterday on 407-WDW-DINE.  There was a bit of a kerfuffle yesterday though as to whether a reservation made via the automated system vs a real person counted and would be cancelled.  I am one of the people who got through to the automated system and made a reservation for January.  After I made the res. there was some chatter on the Interwebs that any res made with the automated system wherein you were not required to leave a credit card, would be canceled within the next day if you did not call back and modify to add a credit card.

Consequently I ended up going through the dedicated line at the Vacation Club to make a new res and leave the credit card info but I also emailed guest services and asked.  This morning I got my response back so for all of those who had troubles with reservations yesterday- this is the word now:  if you got a reservation number credit card or no, your reservation is GOOD.  so Yay!  if you have not called back to add a credit card--you are in the clear and can go enjoy BOG.  I am not going until January but I can't wait!!

Here is the complete text of the email I just got (bold by me):

From: Walt Disney World Guest Mail <guest.mail@wdw.disneyonline.com>
Date: August 21, 2012 10:07:15 AM
To: "theneals@mac.com" <theneals@mac.com>
Subject: Re: My Current Walt Disney World Reservation

Dear Diane,

Thank you for contacting the Walt Disney World® Resort. We are delighted
that you are planning a visit!

Regarding Be Our Guest Restaurant

• If you made your reservation and received a reservation number, your
reservation is valid.
• If you did not leave a credit card number with your reservation, your
reservation will NOT be cancelled

We wish you a magical visit, Diane!
If you have questions or need further assistance, feel free to contact
us.

Please include your full name, E-Mail address, and reservation number if
applicable on all correspondence.

Sincerely,

Ann Polson
WDW Online Communications

PLEASE NOTE: All information is subject to change without notice and
should be confirmed just prior to your visit.








Original Message Follows:
------------------------
This morning I made a dining reservation via automated system at Be Our
Guest. confirmation # 422331231853 I was not asked for a credit card
to reserve and i am reading online that my reservation will be canceled
b/c of this and b/c the automated system is not supposed to be making
those reservations? Now of course I cant get through again to talk to
someone and provide credit card. help!?